- A leading global energy Group.
- Their Head Office employing in excess of 4000 people
- Highly dependent upon the business units and support functions managed from these offices.
- Our clients business continuity and process recovery plans had become out of date and poorly aligned to their needs.
- The impact associated with loosing the ability to manage these critical activities from this location was assessed as significant.
- Ownership of the risk was disparate across the business units.
- We delivered a programme of activity to:
- Understand the risks faced by the organisation in operating from this facility.
- Implement a revised site Incident Response and Management Structure.
- Update the Business Continuity Plan including the redesign of the process recovery strategy and capability for the site.
- Conduct awareness training and intensive scenario role-play exercises for the Incident Management Team.
- The business had an up to date and fit for purpose business continuity plan.
- Assurance was provided to the business that its response and recovery arrangements could deliver, if and when needed.
- The Incident Response Team was exercised in a controlled but demanding environment, thus enhancing their incident management skills and improving their understanding of the processes and arrangements in place.
- A number of known gaps within both the response procedures and recovery infrastructure were escalated within the business resulting in an improvement programme of mitigating actions being implemented.