UK Head Office – Response and Recovery Plan


  • A leading global energy Group.
  • Their Head Office employing in excess of 4000 people
  • Highly dependent upon the business units and support functions managed from these offices.


  • Our clients business continuity and process recovery plans had become out of date and poorly aligned to their needs.
  • The impact associated with loosing the ability to manage these critical activities from this location was assessed as significant.
  • Ownership of the risk was disparate across the business units.


  • We delivered a programme of activity to:
    • Understand the risks faced by the organisation in operating from this facility.
    • Implement a revised site Incident Response and Management Structure.
    • Update the Business Continuity Plan including the redesign of the process recovery strategy and capability for the site.
    • Conduct awareness training and intensive scenario role-play exercises for the Incident Management Team.


  • The business had an up to date and fit for purpose business continuity plan.
  • Assurance was provided to the business that its response and recovery arrangements could deliver, if and when needed.
  • The Incident Response Team was exercised in a controlled but demanding environment, thus enhancing their incident management skills and improving their understanding of the processes and arrangements in place.
  • A number of known gaps within both the response procedures and recovery infrastructure were escalated within the business resulting in an improvement programme of mitigating actions being implemented.